Freshworks Preferred Partner

Operisoft is the authorized reseller partner for Freshworks suite of products. We provide sales & support the Freshworks customer across the world. It has been trusted by over 150,000 businesses around the world and continuing. Softwares that are easy-to-use don’t necessarily mean they are only for small organizations.  Large businesses use Freshworks’ customer-for-life suite precisely because time-to-value is so short. We belive that the simpler we make things, the more value our customers get. No consultants and no engineers needed. Small businesses grow into big businesses with us.


Fresshworks products bring a fresh approach to customer engagement. You will be delighted and see the value once you start using the products. Get in touch with us if you want to see how it works. We being a preferred partner of Freshworks, have pool of trained engineers and certified professionals who can not only help you to migrate from your existing system or start altogether new, but also help you in case of streamlining your sales process, support related activities thereby be a catalyst in your growth. We sell, support and implement Freshsales CRM, Freshdesk Helpdesk Software, Freshservice for IT Service and Asset Management, Freshchat for chatbot on your website, Freshteam for HR and recruitment etc.

Freshsales CRM

It is a cloud-based CRM, the first of its kind to seamlessly offer everything a salesperson needs in one single platform. With built-in phone and email, lead scoring, event tracking and visual deal pipeline, it helps sales teams close deals faster. As authorized partner, reseller of Freshsales CRM, we understand the pain of Sales team in pipeline generation, reporting to sales manager, forecasting and customer relationship management. We have migrated the data of competition CRM to Freshsales successfully. It has been very easy and with a great experience.

  • Prioritized, personalized messaging
  • Email, phone, user behavior analytics
  • Auto Lead generation from website, email, channels
  • Track buyer’s journey end to end.
  • Built in phone facility and entering in log


Freshdesk is a cloud-based customer support software that gives you everything you need to deliver exceptional support. As an authorized partner and reseller of Freshdesk, we have seen the organizations going through the complexity in keeping track of support requests from the customer. Support posts being published on the website is now very common these days. We can help divert the support request from social website to Freshdesk support channel with our Omnichannel capabilities.

  • Ticket management system: team inbox, SLAs
  • Multi Channel Support: email ticketing, live chat, social media integration, feedback widget, mobile apps
  • Knowldege base: answering the most frequently asked questions.


Service management through a customer service lens. A fresh approach to ITSM, enabling IT organizations of all sizes to provide exceptional IT service delivery and support. It is a great tool for IT Support and management. Freshservice is very good tool to track internal IT support requests and satisfy your needs. It also helps to manage your IT assets as well as non-IT assets in a fantastic way. As a Freshservice reseller we have shown the management of our clients the capabilities of these powerful tool, where-in management can also track the performance of IT Support engineer to meet the organizational goals at the end.

  • Service Desk: Self service portal, incident management, service requests
  • Asset Management: Asset auto discovery, inventory management, contract management
  • ITSM & Continuous improvement


Freshchat is a modern messaging software for sales and customer engagement teams to talk to website visitors and in-product users. A leap from legacy live-chat systems. Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience.

  • Communicate the response time upfront
  • Categorize conversations into topic-based channels
  • Alert visitors and users when they have navigated elsewhere
  • Onboard, retain, and re-engage users inside the product with in-app campaigns
  • Send feature updates, product tutorials, surveys, or customer success stories.


Freshteam is an applicant tracking system that helps recruiters source, interview, and hire great talent. We built Freshteam to enable recruiters to focus more on recruiting and less on operational tasks like debriefing interviewers and sorting resumes.

  • Candidate Sourcing: Manage employee referrals, Attract top talent through built-in career site, Source applications through social networks
  • Collaborative hiring: Job-specific hiring
  • Personalized engagement: Integrated email, Manage archived candidates through talent pool


Freshcaller is a call center on the cloud. You can launch your business call center in 2 minutes with Freshcaller. We let you focus solely on scaling your business without having to worry about the complexities of managing a call center.

  • Phone number management: Purchase local, toll-free numbers, Vanity numbers, masking your phone numbers
  • Call center set-up: Set-up routing based on business hours, Custom greeting texts and voicemail, Multi-level IVR or Phone trees
  • Call center performance: Entire customer interaction history available to provide better context to conversations, After call work to help your team log calls and work on action items between calls