In today’s digital world, often we hear from businesses about the increased marketing spend but low website conversion. The common problem now a days a consumer faces is, High response times, increased chat drop offs, non-contextual targeting. Our solution Freshchat helps in resolving this. It brings the experience of consumer messaging apps like WhatsApp to businesses and eliminates the burden of real-time engagement.
Freshservice – is the messaging solution for every stage of the customer journey, be it for lead generation, customer support or any other customer engagement. Turn your website into a conversion machine of information which results into happy customers, lead conversion and instant responses to the website visitors.
Gartner predicts that by 2021, 15% of all customer service interactions will be handled by AI. This prediction is also supported by a survey among Gartner Research Circle members in which 34% of participants indicated that they already implemented or are planning to implement AI in Customer engagement applications
Features
Triggered messaging
Triggered messaging
Mobile apps for all team members
Mobile apps for all team members
Freddy and Freshchat Bots
Freddy and Freshchat Bots
CRM autoload
CRM autoload
Priority Inbox
Priority Inbox
Assign Conversations to Team Members
Assign Conversations to Team Members
Web Messenger
Web Messenger
Features
Social Media Integration
Social Media Integration
Co-Browsing
Co-Browsing
Agent Scheduling
Agent Scheduling
Persistent Chat
Persistent Chat
Automatic Greetings
Automatic Greetings
GeoTargeting
GeoTargeting
Customer Satisfaction Ratings(CSAT) and CSAT Report
Customer Satisfaction Ratings(CSAT) and CSAT Report
ENQUIRY
Engage with customers, wherever they are
Triggered Messages
- Drive visitors to sign up for your product, check out items added to the cart, subscribe to your newsletter, and more. Directing the prospect at the right place and on right time is very important for the conversion.
Multiple Channels
- Freshchat enables you to message your customers on apps they use everyday from a single, unified platform – WhatsApp for Business, Apple Business Chat, LINE, Facebook Messenger, Mobile.
User Segmentation
- You can segment users based on their behavior, geography, and actions they perform or don’t perform with the intelligence you get from our solution.
Visitor Intel
- Very important feature when. You can get intel on who your visitors are, their navigation path, behavior on your site. This helps you to customize your solution which is more suitable to his behaviour. Most of the times this leaves a great impression on customer.
In-messenger FAQs
- Freshchat can bring all self-service articles by bringing all your FAQs inside the messenger. You can create articles about the topics your customers ask about the most and help them self-service. This will also help you speed up your resolution time and deflect common queries.
Co-browsing
- With Freshchat’s co-browsing feature, you can do just that. Your sales/support team can give better live demos and your support team can request and gain access to a user’s active tab and help them remotely through screen sharing and audio chat.