FRESHSERVICE

Freshservice Cloud based ITSM software for your service desk with powerful automation tool to manage incidents, assets and more.

FRESHSERVICE

Usher in the next-generation Service Management solution

With the right ITSM solution like Freshservice, the organizations will be able to standardize the delivery of IT services within an organization, based on budgets, human resources, processes, and results.

Freshservice is a cloud-based service desk and IT service management (ITSM) solution which is currently serving more than 10000 SMB, mid-market, and enterprise customers worldwide. And it is been listed in Gartner Peer Insights Customers’ Choice – 2018

FRESHSERVICE
CHANGE MANAGEMENT

ASSET MANAGEMENT

INTEGRATED PHONE & EMAIL.

CONSTANT MONITORING

TIMELY ALERTS

LIFECYCLE VISUALIZATION

TICKET MANAGEMENT

AUTOMATE TICKET ROUTING

COMMUNITY FORUMS

INCIDENT MANAGEMENT

TICKET PRIORITIZATION

THREAT DETECTION

PROCESS WORKFLOW

WHY FRESHSERVICE?

Standardization and integration

Standardization and integration

By leveraging an ITSM solution, businesses can standardize IT procedures across departments and divisions. Using Freshservice which is especially designed to support those functions.

Such software solutions and tools yield several ITSM benefits such as streamlining processes that can be implemented in all parts of the organization.

Enhanced ROI

An enterprise invests heavily in ITSM frameworks and the payback is well worth it.  One of the key ITSM benefits is improved business ROI.

However, one of the best ways to realize this benefit is to deploy ITSM tools that are specifically designed for particular tasks.

Freshservice ITSM benefits for the company with different, simultaneously, ensuring they work together seamlessly. Join us as we talk about ensuring business with a scalable IT helpdesk.

Lesser time and effort

Lesser time and effort

One key ITSM benefit is that it affords teams the capability to manage the workflow process in more detail, which in turn help identify processes that need simplification.

Freshservice’ workflow management enables the automation of certain steps in a procedure, which reduces time and effort, thereby shortening the margin of error. It prioritize and assigns the tickets based on priorities and assigns to relavant agents.

Visualization

To better understand what a workflow process looks like, ITSM tools enable quick and easy visualization of process workflows.

Due to ITSM benefits, it also enables the ability to exactly pinpoint where a process needs to be simplified by rearranging steps, removing redundant steps and automating steps.

Let us know if you want to evaluate Freshservice to check how processes can be managed in your organization !!

Reduced costs & Do more with less with powerful automations

By leveraging the ITSM tools capabilities of visually reviewing a workflow, IT professionals can derive conclusions regarding changes that are viable, and organizations can process regulations that will save money.

ITSM may potentially seem like a huge outlay at the beginning, but ITSM benefits far surpass the costs and benefits.