Freshservice – ITSM

With the right ITSM solution like Freshservice, the organizations will be able to standardize the delivery of IT services within an organization, based on budgets, human resources, processes, and results. An IT desk combines separately managed IT processes into a unified program that is in sync with business goals. It is wise in investing in a service desk, wherein you can improve the alignment between business and IT, enhance agility, reduce costs, improve profitability, reduce regulatory and security risks, and improve satisfaction with IT.

Freshservice is a cloud-based service desk and IT service management (ITSM) solution which is currently serving more than 10000 SMB, mid-market, and enterprise customers worldwide. And it is been listed in Gartner Peer Insights Customers’ Choice – 2018

Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.
Features
Change Management
Change Management
Asset Management
Asset Management
Reports & Analytics
Reports & Analytics
Integrated Phone & Email.
Integrated Phone & Email.
Constant Monitoring
Constant Monitoring
Timely Alerts
Timely Alerts
Ticket Management
Ticket Management
Features
Automate Ticket Routing
Automate Ticket Routing
Community Forums
Community Forums
Incident Management
Incident Management
Ticket Prioritization
Ticket Prioritization
Threat Detection
Threat Detection
Process Workflow
Process Workflow
Lifecycle Visualization
Lifecycle Visualization

Why Freshservice?

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Standardization and integration

By leveraging an ITSM solution, businesses can standardize IT procedures across departments and divisions. Using Freshservice which is especially designed to support those functions. It is a rational extension of an ITSM framework. Businesses can leverage tools available in Freshservice for workflow management thereby helping IT staff work more effectively. Such software solutions and tools yield several ITSM benefits such as streamlining processes that can be implemented in all parts of the organization.

Enhanced ROI

An enterprise invests heavily in ITSM frameworks and the payback is well worth it.  One of the key ITSM benefits is improved business ROI. However, one of the best ways to realize this benefit is to deploy ITSM tools that are specifically designed for particular tasks. ITSM tools ensure that everything is standardized, integrated and consistent across the business. Freshservice ITSM benefits for the company with different, simultaneously, ensuring they work together seamlessly. Join us as we talk about ensuring business with a scalable IT helpdesk.

Lesser time and effort

One key ITSM benefit is that it affords teams the capability to manage the workflow process in more detail, which in turn help identify processes that need simplification. Freshservice’ workflow management enables the automation of certain steps in a procedure, which reduces time and effort, thereby shortening the margin of error. It prioritize and assigns the tickets based on priorities and assigns to relavant agents.

Visualization

To better understand what a workflow process looks like, ITSM tools enable quick and easy visualization of process workflows. Due to ITSM benefits, it also enables the ability to exactly pinpoint where a process needs to be simplified by rearranging steps, removing redundant steps and automating steps. Through visualization, businesses can also run cost-benefit analyses, thereby reducing the time required in estimating if a procedural change will decrease time and costs. An IT Service Desk acts as a single point of contact between IT team and end-users. Businesses adopt ITIL to improve service efficiency and productivity. ITIL Incident Management process follows a set of best practices for effective incident handling and incident resolution. Let us know if you want to evaluate Freshservice to check how processes can be managed in your organization !!

reduced-cost

Reduced costs

By leveraging the ITSM tools capabilities of visually reviewing a workflow, IT professionals can derive conclusions regarding changes that are viable, and organizations can process regulations that will save money. ITSM may potentially seem like a huge outlay at the beginning, but ITSM benefits far surpass the costs and benefits.