Case Study – IAR

About the customer

IAR Group is a leading provider of claims management solutions, serving diverse insurance sectors such as Motor, Marine, Property, and Crop insurance. With over 15 years of industry leadership, the organization has established a strong reputation for its client-focused approach and innovative use of technology. Catering to the Indian insurance market and overseas clients in the USA, Australia, and the UK, IAR Group combines tailored strategies and advanced tools to deliver reliable, efficient support. Its commitment to excellence and adaptability has driven its success in transforming the claims management

Challenges

IAR Group’s Business Process Services (BPS) solutions streamline the complexities of claims management with user-friendly and efficient systems. Offering end-to-end support, specialized assistance for intricate cases, and customizable services, these solutions provide unmatched flexibility and reliability.

By focusing on innovation and exceptional service, IAR Group enables clients to navigate evolving challenges confidently, freeing them to prioritize their core business goals, which presented several challenges:

  • Latency Challenges: The current private cloud infrastructure is experiencing performance bottlenecks, leading to delays in application and database operations.
  • Scalability Limitations: The existing setup struggles to efficiently handle increasing workloads, impacting the organization’s ability to grow and adapt.
  • Performance Concerns: Suboptimal resource allocation in the private cloud is affecting the overall performance of critical applications.
  • Reliability Issues: Downtime or infrastructure instability in the private cloud environment is reducing operational efficiency.
  • Cost Optimization: Inefficient resource use in the private cloud may be driving up costs without sufficient benefits.
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Solution

We have migrated and separated the Application and Database layers onto distinct servers to enhance scalability and performance. AWS services leveraged:

  • Amazon VPC: To provide a secure and isolated network environment.
  • Amazon EC2: For scalable compute resources to host the application and database workloads.
  • Application Load Balancer: To distribute incoming traffic efficiently across multiple instances.
  • NAT Gateway: For secure outbound internet access for resources in private subnets.
  • Amazon Route 53: For scalable and reliable DNS management.
  • AWS Web Application Firewall (WAF): To enhance application-level security.
  • WS Identity and Access Management (IAM): To enforce fine-grained access control for resources.
  • AWS Backup: For automated, reliable backup and recovery of critical data.

To enhance efficiency, the solution uses API Gateway, Lambda, Transcribe, and Bedrock for streamlined content creation, training material generation, and automation, ensuring scalability, performance, and reliability.

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Solution Diagram

  • VPC
  • EC2
  • WAF
  • NAT Gateway
  • Auto-Scaling Group
  • AWS Backup
  • Lambda
  • GuardDuty
  • Cloudwatch
  • KMS
  • IAM
  • Secrets Manager

Outcome

Latency Resolution: Separating application and database layers, coupled with scalable Amazon EC2 resources, resolved latency challenges, ensuring faster application and database operations.

  • Improved Scalability: The solution’s architecture now supports increasing workloads. seamlessly, empowering the organization to grow and adapt effectively.
  • Cost Optimization: Achieved a 25% reduction in operational costs through efficient resource allocation and cost-effective services like NAT Gateway and Amazon VPC.
  • Increased Reliability: The new infrastructure, powered by services like AWS Backup and Application Load Balancer, minimized downtime and improved operational stability.
  • Enhanced Security: AWS WAF, IAM, and secure network isolation through Amazon VPC safeguarded applications and data.
  • Workflow Simplification: Automation using API Gateway, Lambda, and other services simplified workflows, accelerating content creation and operational processes.
  • Improved Performance: Deployment time reduced by 20 minutes, and response time improved by 30 seconds on average.
  • Reliable DNS Management: Amazon Route 53 ensured reliable DNS resolution for uninterrupted accessibility.
  • Foundation for Innovation: The adoption of AWS services provides a scalable, secure, and resilient foundation to support ongoing innovation and growth.
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